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• Question 1
The effective opening for a bad-news message
• Question 2
A mail order supplier has received an order for an item that would be unsuitable for the customer's needs. The supplier should
• Question 3
You must deny a request for credit to an applicant who does not meet your company’s requirements. Using a sentence such as "You are encouraged to make cash purchases" illustrates a
• Question 4
Which of the following is the BEST suggestion to follow when refusing a request?
• Question 5
Jawon is a training and development manager who has been asked by a professor to speak to her class about careers in training. However, since he is currently conducting an important staff development program, his schedule is very busy, and he must refuse the request. What would be the best way to end his message?
• Question 6
If bad news appears in the first sentence of a message, the
• Question 7
To avoid litigation, some credit-granting companies
• Question 8
Your employer asked you to compose a message to be sent to all job applicants who were not selected for an available sales representative position. You should
• Question 9
Exceptions to the use of inductive approach for bad-news messages include
• Question 10
Messages denying credit are different from other types of bad-news messages in that they
• Question 11
Kendra is the program chair for an organization that would like permission to use a country club free of charge to host a fund-raising dinner. Which of the following sentences would be the most successful beginning sentence?
• Question 12
• Question 13
In a sales message, the last paragraph should
• Question 14
Which of the following is correct concerning the outline for persuasive messages?
• Question 15
How are effective persuasive memos different from routine memos?